Other stuff I worry about a bit

It's probably not worth worrying about, actually

I shouldn’t be surprised at this Tesco fraud

I fell for a classic con at Tesco and I’m writing to them to let them know how foolish I have been. And also to accuse them of fraud, pure and simple.

So, I was in a store on Sunday. I needed to stock up on sweets for Halloween. Bless Tesco – they had provided on enormous shelves at the entrance to the store, piles and piles of special offer Haribo boxes. “HALF PRICE”, the legend screamed.

I popped a tub in the trolley; I strangely didn’t even check what I was getting for £4.50.

You know what’s coming already, don’t you. They’re actually still at it, despite Halloween being over – here’s the same product with Christmas branding, currently BETTER THAN HALF PRICE! Lordy, thanks Tesco:

What’s in the box?  Exactly 45 bags of these:

You don’t need a calculator.

So – the classic con.  Jack up the price of the tubs and sell them in a store in the back of beyond on a single shelf at the back of the store, next to the baking goods.  Put 3 or 4 tubs on the shelf at £9.00+ – they won’t sell many (any?) as it puts the individual bags at 20p+ – and, as we know, they’re 10p each.

Then, following exactly the right period of statutory compliance, slash the price to £4.50 and call it a BETTER THAN HALF PRICE deal.

When it’s not.  When it’s, quite simply, fraud.  And I fell for it.  Those Nigerian scammers are going to have a field day with me.

Filed under: consumer, random

Isn’t it ironic, don’t you think?

Now, this has probably been mentioned a hundred thousand times but I keep thinking about doing this post and never do it.  Here goes (with thanks to @drewsonix for reminding me about the song)

I think the Alanis Morrissette song “Ironic” is a very good song.  But I thought it would be useful to go through the song and check the irony she purports to sing about.  Being British, and understanding irony.

“An old man turned ninety-eight 
He won the lottery and died the next day”

OK.  Just unlucky.  Sorry about that, old man.  You won the lottery and died.  Hard cheese.  Irony score: 0.

“It’s a black fly in your Chardonnay”

Again, not ironic – merely inconvenient and a bit urgh. Irony score: 0.

“It’s a death row pardon two minutes too late”

Crikes.  You died, got pardoned afterwards.  That’s worse than the guy dying after winning the lottery.  But, still, just unlucky.  Irony score: 0.

“Isn’t it ironic … don’t you think”

So far, Alanis, not convinced.  Subtotal irony score: 0

“It’s like rain on your wedding day”

I had rain on my wedding day.  It was a bit inconvenient and the guests had to drink alcohol inside the marquee rather than outside on the lawn but I didn’t feel the irony. Irony score: 0.

“It’s a free ride when you’ve already paid”

Oooh… this could be ironic if you realised after you’d paid that you had the free ride ticket in your pocket all along.  But if the free ride was given to you after you paid & rode on the ride, then no – just unlucky.  And I think, actually Alanis, you meant the latter here – so, sorry – Irony score: 0.

“It’s the good advice that you just didn’t take”

Just plain stupid.  If you knew it was good advice and you didn’t take it, then you’re just stupid.  But if you didn’t know it was good advice until after you didn’t do whatever it was, then it has the small potential to be ironic – but that’s academic because you didn’t take the advice so have no way of knowing whether it would have been good or bad.  So – on balance, irony score: 0.

“Who would’ve thought … it figures”

I know, Alanis. Shocking.

“Mr. Play It Safe was afraid to fly 
He packed his suitcase and kissed his kids good-bye 
He waited his whole damn life to take that flight 
And as the plane crashed down he thought 
‘Well isn’t this nice…’ 
And isn’t it ironic … don’t you think”

No, again, just plain, hugely unlucky.  A real bummer.  Afraid to fly but the first plane he takes crashes and he dies.  Crikey.  What amazing bad luck.  But – Irony Score: 0

“It’s a traffic jam when you’re already late”

Unlucky.  Irony score: 0.

“It’s a no-smoking sign on your cigarette break”

Move elsewhere.  Inconvenience.  Irony score: 0.

“It’s like ten thousand spoons when all you need is a knife”

Inconvenient.  And a very full cutlery drawer.  Irony score: 0

“It’s meeting the man of my dreams 
And then meeting his beautiful wife”

Unlucky.  He married that lovely lady.  But I’m sure there’ll be others.  Irony score: 0.

“And isn’t it ironic… don’t you think”

OK, Alanis, your scores on the doors are - Total Irony Score: 0.

Interestingly, in the acoustic version of this song on the 10-year anniversary album, the lyrics of the “man of my dreams” bit are changed to:

“It’s meeting the man of my dreams 
And then meeting his beautiful husband”

Which is about as close to irony as the song gets ever.

Americans – know your place.  You don’t know irony, and probably never will.  But you do have good teeth.  And the worst diet on the planet.  Which is ironic.

Filed under: random

An online delivery model going badly wrong

I guess the idea was a great one.  Take a traditional service that’s declined in recent years due to the pressure of the supermarkets – doorstep milk delivery – and turn it into a 21st century online service.

In our house, we get through a lot of milk with the kids. So we thought – let’s support the “local milkman” and do this – we can manage it online and the money gets direct-debited from our account. Easy – the way we’re used to doing stuff these days.

The trouble is, while it might be a great idea, the company behind it appears to have failed in its delivery of the service.

First – the system allows you to change your orders online. But it’s unclear whether the local depot actually gets notification of this.  We’ve changed our regular order a couple of times now and have received the wrong order on the next delivery.  In one case we have received a completely different order to the one we placed.  It’s been wrong 3 times in less than 10 deliveries now.

The second problem is that you have to call them to report any problems – there is no online help mechanism. So, invariably, the line is busy. And it’s an 0845 number so isn’t included in call packages.

It’s unfortunate – this is a good idea.  But it’s been delivered – in all senses – very badly.

Filed under: random, technology

Great customer service

It’s not often that you get great customer service. When it happens, it’s almost so surprising that it really stands out – and you feel compelled to shout about it from the rooftops. Or blog about it. Read the rest of this entry »

Filed under: random

The relative value of ‘things’

I heard someone say today – and I’ll try to get this as close to the actual statement as I can from memory – that replacing stuff that they currently have that works and does the jobs they need it to do with new stuff on which they need to shell out extra cash is worth the investment as the new product is the best product in the marketplace. Read the rest of this entry »

Filed under: random

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